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| Support Specialists |
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| Certification Goal |
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| This designation certifies that the successful candidate can apply an entry level of technical proficiency required to install and configure, administer, maintain, and troubleshoot a Networks solution/product. Support Specialist certifications for Application Development certify that the successful candidate can apply an entry level of technical proficiency required to write and debug applications for a Networks solution. |
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| Target Audience |
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Post-sales individuals worldwide who are responsible for:
- Installing and configuring, administering, maintaining, and troubleshooting a Networks solution/product
- Analyzing and resolving routine technical issues (either locally or remotely)
- Supporting other technicians (either locally or remotely, such as field technicians) who are experiencing routine technical issues
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| TIIT Courses For Support Engineer: |
- Destop Engineer
- System Engineer
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| Job Role: |
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Support Specialists provide technical assistance, support and advice to customers and users.
The job requires the ability to interpret problems and provide technical support for hardware, software and systems. |
| They should have strong communication and interpersonal skills. The ability to communicate effectively with customers and end-users is an important factor for support specialists. |
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| What to Expect: |
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Technical Certifications for computer support specialists are important for demonstrating knowledge for entry-level positions.
Support specialists who keep up on their skills, education and enhanced elearning should have the best opportunity for career advancement into network administration and Systems development.
They have careers in various industries such as government, wholesale and retail, manufacturing, data processing, finance, insurance and other information industries. |
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| Employment Opportunities: |
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- Computer Support Specialist
- Technical Support Specialist
- Help-Desk Technician
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